Privacy Policy
Effective July 1, 2026. This policy explains how SpotWait handles account, queue, customer status, sign-in, analytics, billing, and support data.
Information we collect
SpotWait collects account details such as name, email address, and profile image when provided through Google sign-in. It also collects queue records, customer status details, usage analytics, billing status, support messages, and technical information needed to operate and secure the service.
Google user data
Google account data is used only to authenticate users, identify the signed-in account, and personalize the SpotWait workspace. SpotWait does not request Gmail, Calendar, Drive, or other Google API access for this sign-in flow.
Use, storage, and sharing
We use information to run live queues, show customer wait status, notify staff, provide support, improve reliability, prevent abuse, process billing, and maintain security logs. SpotWait may use Supabase, Vercel, Stripe, and Twilio as service processors. SpotWait does not sell personal information, does not use Google user data for advertising, and does not use Google user data to train generalized AI models.
Retention, deletion, and security
We keep account and queue data while an account is active or as needed for service, security, legal, and billing records. Users may request access, export, correction, or deletion by contacting support@spotwait.com. SpotWait uses managed authentication, access controls, encrypted transport, and operational logging to protect data.